Support

We usually reply within a couple of days.

Need help with CoinRunner? Email fahreddinhepdonduran@gmail.com and include your device model and iOS version.

Frequently asked questions

My steps aren't counting

CoinRunner needs Motion & Fitness access. Check Settings › Privacy & Security › Motion & Fitness and make sure CoinRunner is enabled, then start a new session. Steps register after a few seconds of continuous movement.

My session says "Offline — saved locally"

That session was saved on your device because the server couldn't be reached. Your coins are kept locally; check your connection and your wallet will sync on the next successful session.

Why was my session rejected?

Sessions with implausible speeds or distances are declined by our fair-play checks. If you believe this was a mistake, email us with the approximate time of the session.

Can I cash out my coins?

No — and that's by design. CoinRunner coins are purely virtual, with no monetary value. The leaderboard is the prize.

How do I delete my account?

Email fahreddinhepdonduran@gmail.com and we'll delete your account and data within 30 days.